When managing a Windows device, the Reboot Device command triggers a reboot within 5 minutes. is there a way to shorten the time frame?

I have been asked this question from on of our customers. Let's answer this!

To deep dive the Reboot Device command behavior, I need:

• A Windows 10/11 device managed by Workspace ONE.
• The SyncML Viewer tool on the device to show in real time all SyncML xml-based representation protocol information.

Let's investigate

1. On Windows 10/11 device, download and launch SyncML Viewer:

2. Initiate Reboot Device command from Workspace ONE UEM Console:

3. Back to the device, the Reboot Device command has been executed successfully. In the same time, we can also observe some SyncML Representation Protocol Stream:

4. Reboot Device command use the Reboot configuration service provider (CSP) and more precisly, ./Vendor/MSFT/Reboot/RebootNow node:

5. Based on Microsoft documentation:

RebootNow triggers a reboot within 5 minutes to allow the user to wrap up any active work.

Conclusion

As Reboot Device command is based on Microsoft Reboot CSP, a Workspace ONE UEM Administrator cannot change this default behavior.

One more thing

As a workaround, my advice is to use the new Workspace ONE UEM script capabilities:

Thanks for reading and stay tuned for more tips like this one !